Shipping policy


SHIPPING POLICY

 


Thank you for shopping with MBK Official. Every piece is crafted with intention and quality. Below you will find important information regarding our shipping process.





1. ORDER PROCESSING



All orders are processed within 2–5 business days (excluding weekends and holidays).


During high-volume drops, launches, or promotional periods, processing times may be extended.


You will receive a confirmation email once your order is placed and a second email with tracking information once your order has shipped.





2. SHIPPING TIMES



Estimated delivery times:


  • United States: 3–7 business days after shipment
  • International: 7–21 business days after shipment



Please note that shipping times are estimates and are not guaranteed.





3. SHIPPING RATES



Shipping costs are calculated at checkout based on:


  • Destination
  • Package weight
  • Selected shipping method



We may offer free shipping promotions from time to time.





4. INTERNATIONAL SHIPPING



International customers are responsible for:


  • Customs duties
  • Import taxes
  • VAT
  • Additional carrier fees



MBK Official is not responsible for delays caused by customs processing.





5. ORDER TRACKING



Once your order ships, you will receive a tracking number via email.


Please allow 24–48 hours for tracking information to update.





6. INCORRECT SHIPPING INFORMATION



Customers are responsible for providing accurate shipping details at checkout.


MBK Official is not responsible for orders shipped to incorrect addresses provided by the customer.


If you notice an error, contact us immediately at:


📧 support@mbkofficial.com


We cannot guarantee address changes once an order has been processed.





7. LOST OR STOLEN PACKAGES



MBK Official is not responsible for:


  • Packages marked as “Delivered” by the carrier
  • Lost or stolen packages after delivery confirmation



If your tracking shows delivered but you have not received your package:


  1. Check with neighbors or household members.
  2. Contact the shipping carrier directly.
  3. File a claim with the carrier if necessary.






8. DAMAGED PACKAGES



If your order arrives damaged:


  • Contact us within 48 hours of delivery.
  • Include your order number.
  • Attach clear photos of the damage.



We will review and resolve the issue as quickly as possible.





9. SHIPPING DELAYS



We are not responsible for delays caused by:


  • Carrier issues
  • Weather conditions
  • Customs inspections
  • Incorrect addresses
  • Force majeure events






10. CONTACT US



For shipping inquiries:


MBK Official

Email: support@mbkofficial.com

Website: www.mbkofficial.com